Kelly Services Human Resource Agent in Murfreesboro, Tennessee

Kelly Services in partnership with Nissan is currently seeking a dynamic individual to fill an immediate opening at the Nissan North America Call Center located in Murfreesboro, TN.

Position: Human Resources Call Center Agent

Location: Murfreesboro, TN

Pay Rate: $16/hour

Schedule: Monday – Friday: 9am – 6pm (Optional Overtime)

Contract: (Potential to go Full Time)

Job Summary

Provide broad-based Human Resource Tier 1 servicing in various HR disciplines including Health, Welfare and Retiree Benefits, Payroll, Employee Career Changes, Life Events, On-boarding, Transition out and FMLA. Handling various employee inquiries regarding payroll, systems access, insurance, policy related questions, vacation, success Factors, performance management, etc.

Primary Job Functions

  • Inbound calls from multi-state employees covering a broad range of reasons, questions and issues for initial contact possess first level knowledge and when to escalate

  • Educate callers on policies, programs, and processes related to questions/issues

  • Utilize applicable systems tools e.g. OpenScapes, Enwisen, Knowledge base, PeopleSoft tools and resources to access specific HR-related information to provide detailed explanations

  • Provide guidance to employees on how to access information directly through employee self-service tools and WINHR website

  • Explain plan provisions and eligibility to a pre-defined depth

  • Possess ability to sufficiently resolve first-level contacts to meet Nissan employee’s needs

  • Open appropriate cases as necessary to escalated request requiring in-depth analysis

  • Assist with reporting, data reviews and other projects

  • Review employee/participants and company plan related materials to stay current with company related benefit, HR and other related programs and topics

  • Assist with peer training and act as a technical or subject matter resources for HRSC employees and callers

Qualifications & Requirements

  • Associates Degree in Human Resources, Marketing, Business, or related field is preferred

  • Minimum 2 years combined customer service experience, preferably in a call center environment

  • Employment background and/or education in HR-related field

  • Knowledge in at least three HR subject areas: Health, Retiree Benefits, Disability, Time and Attendance, FMLA, Payroll

  • Ability to handle confidential and sensitive information with tact and discretion

  • Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues

  • Display sound judgment, empathy, understanding and patience

  • Ability to absorb and interpret complex information

  • Prior experience working with an HRIS system

  • Organized, dependable, flexible, and motivated

  • Must be proficient in using Microsoft office products such as Excel, Word, and Access

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.