Sodexo Operations LLC Retail Manager 3 in CHATTANOOGA, Tennessee

Unit Description

Sodexo is seeking a Retail Manager 3 of Food Service for Erlanger Medical Center. This is a high volume retail operation with Sodexo branded concepts, and national brands. Position will also oversee a seperate licensed starbucks store, will be responsible for the main Cafe, a retail food court, and operating the Chick-Fil-A concept. This position will report to the Retail General Manager at the unit.

Will manage up to 45 plus employees with varying shifts. Retail managed volume is 6 million.

The ideal candidate will have the following preferred qualifications/experience:

  • Multiple years in a food management position, preferably within a retail dining/fast-casual setting

  • Proven customer-service skills

  • Strong interpersonal skills with both internal and external customers

  • Strong attention to detail

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.

Key Duties

  • Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

  • Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

  • Manages cash handling protocols & control procedures according to Sodexo policies.

  • Maintains client satisfaction for food quality & customer service.

  • Accountable for the execution of service quality by maintaining the highest level of delivery.

  • Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 71189

Category Food Service

Relocation Type No

Employment Status Full-Time